CURRENT SEARCH JOB LISTING
| Job Code: |
EM51-787 |
| Title: |
Director of Operations |
| Office Location: |
London, England |
| Base Salary: |
$80,000 |
| Incentives: |
(To be determined) |
| Company Benefits: |
Full |
OVERVIEW
Company is well known as a major Tour Operator in the USA. This position
is new since the office is new. Director will manage upwards of 40 people
to include a call center environment. Company prefers an American who
will make a two (2) year commitment. After 2 years will return to US
and will assume a VP/General Manager position since current employee
will be retiring in two years.
THE ROLE
To Direct a Call Center currently with upwards of 40 people. Responsibilities
include direct supervision, hiring and training personnel, review of
all personnel, promotions and terminations. Must be flexible to adapt
to UK systems & procedures. Will meet with peers 4x per year to
discuss general operation techniques and new policies.
EDUCATION
The preferred candidate will hold a Bachelor's Degree (BA or BS) from
a four year college or university; or 5-10 years of related experience
and/or training; or equivalent of education and experience.
EXPERIENCE PREFERRED
• Working in a similar position within the travel industry or
related industries.
• MUST make a 2 year commitment to say in London, England.
• Minimum of 5-7+ years experience in operations.
• Excellent communication skills.
• Ability to coordinate high level of activities under a variety
of conditions and constraints.
• Business acumen (business knowledge, competitor awareness, organization
strategies)
KEY COMPETENCIES
• Integrity and work commitment (trust, confidentiality, fair
process, positive attitude, honesty)
• Able to influence others (gain support, influences commitment
to business/customer)
• Oral communication (face to face, telephone, giving/getting
information, listening)
• Self reliance (works independently, gets things done, takes
responsibilities)
• Ability to be adaptable and flexible (adjusts to multiple demands,
work area/organization needs/change)
• Results orientation (quality, quantity, efficiency, performance,
high expectation)
• Thinks strategically (future oriented, adjust to trends, thinks
in strategic terms)
• Establishes and tracks projects and plans against goals and
budget (sets and monitors budget, forecast resources, establishes measurements,
controls costs)
• PC skills (windows, off-the-shelf software as related business)-
especially Word and Excel
The preferred candidate is also one who demonstrates the following:
• Effective communication (oral, written, behaviors, actions,
and inspires confidence)
• Ability to build business relationships (relationships with
co-workers, partners, customers, suppliers)
• Personal organization (time management, prioritization, neat,
orderly, focused, plans)
EOE
While performing this job, it will require:
• Eight (8) hours or more a day of sitting; walking; standing; bending;
answering the telephone; entering data into the computer; retrieving data
from the computer or analyzing data from reports.
• This position may require overnight travel up to 10% (including
travel by car and by airplane).
• Must have a valid driver's license and willingness to fly on an
airplane.
APPLY
FOR THIS POSITION
Please Note:
If you have filled out an Application (Form B) with Yours In Travel
Group (within this year) please DO NOT fill out an
Application on this site (Executive Registry). Yours In Travel Group
is owned by P. Jason King Associates, Inc. and we utilize the same proprietary
database. Thank you.
