CURRENT SEARCH JOB LISTING
| Job Code: |
TM70-000o
|
| Title: |
Regional Travel Operations Manager
|
| Location: |
Hong Kong
|
| Base Salary: |
750,000HKD - 900,000HKD
|
| Relocation: |
Yes
|
| Reports To: |
Director Regional Ops Services
|
| Misc: |
Relocation Paid (if req'd)
|
| Notes: |
Preference goes to Candidates already residing in Asia. No preference on Nationality.
|
| THIS IS AN EXCLUSIVE LISTING |
OVERVIEW
This role acts as the coordinating point for Service Delivery to a Fortune 500 American Corporation.
Will be responsible for ensuring service consistency and driving operations projects and best practice.
This includes liaising with local market Service Delivery teams to ensure delivery of operational
metrics and also acting as the key contact point for escalation and resolution of any service
related issues. It also requires working closely with the Corporation's Regional Travel Manager/Branch
Support Manager and both the Global Service Delivery and Local Service Delivery to achieve the agreed
travel program goals.
RESPONSIBILITIES
- Provide liaison between Corporation's Regional Travel Manager/Branch Support Manager and Local Service Delivery teams.
- Accountable and responsible for the overall service delivery and building relationships with senior management, Business Unit Head of the Corporation.
- Ensure understanding and compliance with the Corporation's Travel policy and operational procedures in all markets.
- Consolidate travel in India, Japan with agreed timeline.
- Provide regular communication to Corporation's Regional Travel Manager/Branch Support Manager and Local Service Delivery teams keeping them appraised of travel advisories, new developments and initiatives.
- Liaise with Service Delivery teams to understand obstructions with any processes causing challenges to Operations and engage Regional Travel Manager/Branch Support Manager and Service delivery team to drive process changes.
- Consolidate service related issues across markets and link with local Service Delivery Teams to close open issues.
- Deliver agreed reporting to Corporation's Regional Travel Manager on key operational metrics.
- Delivery of monthly P&anp;L to the Corporation on the agreed format.
- Liaise with Quality Teams to understand route cause of Operational Service Delivery issues and link with Training/Market Service Delivery Teams to introduce systematized improvement.
- Conduct regular meeting/conference call with Local Service Delivery team and Global Service Delivery team.
- Conduct regular review meeting with Corporation's Regional Travel Manager/Business Unit Head and user travel seminars.
- Travel within Asia as required.
- Accountable and responsible for the execution of agreed projects/initiatives.
Contacts (External & Internal)
External
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Travel suppliers - Airlines, Car, Hotel, Wholesalers
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Corporation's Regional Travel Manager
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Corporation's Senior Management, Business Unit Operation Officer and Office Manager
Internal
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Leadership Team
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Travel Operations Service Delivery Teams - local market
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Global Service Delivery Manager responsible for the Corporation
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Quality and re-engineering teams
UNIQUE KNOWLEDGE & SKILLS
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Strong understanding of travel operations, suppliers, and systems.
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Excellent interpersonal skills
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In depth Travel Industry knowledge and experience in JAPAN.
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Excellent communication ability including written and oral presentation skills.
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Strong attention to detail and analytical skills.
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Excellent administrative and time management skills.
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Strong project management skills, and ability to manage multiple projects.
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Strong PC knowledge including related PowerPoint/Excel/ Microsoft Project/Email skills
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Ability to work with cross-functional teams and to influence both internally and externally
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Must speak English. (Must read, write and speak fluently)
REPORTING
Director Regional Operations Services
PERSONAL CHARACTERISTICS
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Strategically minded with the ability to bring new business concepts to life.
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Strong interpersonal skills, executive presence and relate well
with all levels of employees as well as external clients/vendors/and
important business contacts.
-
Participative management style-advocates team concept.
-
Ability to establish credibility and be decisive with ability to
recognize and support the organization's preferences and priorities.
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Results and profit-oriented with the ability to balance other business
considerations.
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Hi Level of Problem Solving & Decision Making.
EDUCATION
The preferred candidate will hold a BA or a BS in Business from a four year US College
or University, or equivalent in Travel Industry skills equal to a minimum of 15 current
years in the Travel Industry.
KEY COMPETENCIES
The preferred candidate possesses the following competencies:
Creating Innovative Solutions
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Devises original, unusual and successful solutions.
Driving Results
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Consistently drives projects to successful completion within deadlines by following a rigorous project plan.
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Demonstrates strong commitment and drive to achieve results.
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Goes beyond role requirements to attain objectives
Meeting and Exceeding Customer Expectations
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Generates and tests new ideas with customers.
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Anticipates customers' future requirements.
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Consistently uses multiple sources of information to identify customer requirements.
Collaborating and Influencing Others
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Consistently identifies and acts on opportunities for collaboration.
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Shapes key stakeholders' opinions and decisions.
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Influences the decisions of others without having direct authority.
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Effectively builds consensus.
Managing Change
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Communicates a clear picture of what change is needed and why.
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Creates commitment by working closely with others and confronting resistance.
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Champions new initiatives and/or acts as a catalyst for change.
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Provides more direction and structure in times of change.
EOE
While
performing this job, it will require:
-
Eight (8) hours
or more a day of sitting; walking; standing; bending; answering the
telephone; entering data into the computer; retrieving data from the
computer or analyzing data from reports.
-
This position
may require overnight travel up to 50% (including travel by car and
by airplane).
-
Must have a valid driver's license and willingness to fly on commercial airplanes and private corporate aircraft.
APPLY
FOR THIS POSITION
Please
Note:
If you have filled out an Application (Form B) with Yours In Travel
Group (within this year) please DO NOT fill out an
Application on this site (Executive Registry).
Yours In Travel Group is owned by P. Jason King Associates, Inc. and
we utilize the same proprietary database. Thank you.
